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Tender description

The Norwegian Labour and Welfare Administration, hereafter called the contracting authority, invites tenderers to participate in a negotiated procedure in connection with the procurement of a framework agreement for the purchase of software and consultancy services. The purpose of the procurement is to establish a framework agreement with 1 or 2 contract parties that will be the contracting authority's suppliers for the purchase and maintenance of standard software and cloud services.

The tenderers services for the contracting authority include:

— collect the terms and make clarifications with different sub-contractors/manufacturers of software and cloud services offered for use by NAV,

— contribute to administration of the contracting authority's contracts and licenses,

— secure optimal licensing and prices that are correct in the market.

The contracting authority may need advisory and consultancy services both from tenderers and sub-contractors/manufacturers. Tenderers must secure access to competence and resources.

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Legal, economic, financial and technical information

List and brief description of conditions

Requirement: norwegian tenderers must have their tax and VAT payments in order.

Documentation requirements:

Norwegian tenderers: a tax and VAT certificate from the tax authorities, not older than 6 months calculated from the expiry of the deadline for requesting participation in the competition.

Requirement: tenderers are required to have a legally established company.

Documentation requirement:

Norwegian tenderers: company registration certificate from the Brønnøysund Register Centre.

Foreign tenderers: certificate for registration in the register of business enterprises as prescribed in the legislation of the country where the tenderer is established.

List and brief description of selection criteria

Requirement: very good implementation ability is required

Documentation requirement: the tenderer's technical capacity: a description of entities at the tenderer that are relevant to the scope in the framework agreement.

Description of the tenderer's professional qualifications: a brief overview of general relevant expertise at the tenderer. It is not specified here which persons will be offered and CVs need not be submitted.

Requirement: relevant experience is required from similar deliveries.

Documentation requirement: a description of up to 3 relevant, primary deliveries during the last 3 years. The description for each delivery must include: recipient/contracting authority, dates and duration, area, value (if the value cannot be provided due to confidentiality, we request that the tenderer provides the number of man-labour years for the tenderer's input), the tenderer's role/area of responsibility, description of the delivery. The template in the qualification document Annex 2 will be used for this point name and contact details for the reference client’s contact person who can confirm this information must be provided on request.

Requirement: good and well functioning methods of quality assurance are required.

Documentation requirement: a brief description of the tenderer's general methods and processes that are relevant to ensure the quality of the service. There must be no sales text, product descriptions or descriptions of experience. An account of the company’s quality assurance system/quality management system and any certificates issued by independent bodies.

List and brief description of selection criteria

The tenderer is required to have good financial solidity. The contracting authority will obtain credit ratings carried out by experian; see

If a tenderer feels that the credit rating will not provide an accurate picture, please send supplementary information together with the qualification application.


The contracting authority reserves the right to award the contract on the basis of the initial tenders without conducting negotiations
The procurement is covered by the Government Procurement Agreement
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
Local time
Type of procedure
Date of dispatch of invitations to tender or to participate to selected candidates
Languages in which projects or requests to participate may be drawn up
Tender must be valid until

Complementary information

This is a recurrent procurement
Review body

Arbeids- og velferdsdirektoratet

0130 Oslo

Electronic invoicing will be accepted
Date of dispatch of this notice
Electronic payment will be used
YES Main CPV code 72000000

Bidding information

Bidding deadline

21 Jan 2020

0 days remaining

Total estimated value

NOK 116.0 million


Norway, Oslo


Procurement of Software, Licences and Consultancy Services — Lot 1


NOK 88.0 million

Procurement of Software, Licences and Consultancy Services — Lot 1

For Lot 1, the contracting authority has defined the need for software and cloud services in the following areas:

(a) the desktop portal (desktop) covers products that NAV's employees can access from their laptops to solve tasks for: planning, project management, reports, statistics, graphics, video, audio, other document and file processing, procedure, workflow and dictionaries;

(b) the architecture, design and development covers products that NAV IT uses in development; modelling, design, development, testing, interaction, planning, reports;

(c) administrative tools cover products used for license administration, internal auditing, electronic surveys.

Nb: Licences from Microsoft will not be included in this contract.

Description of renewals

The contract can be extended for 1 + 1 years.

Procurement of Software, Licences and Consultancy Services — Lot 2 HR-tool


NOK 28.0 million

Procurement of Software, Licences and Consultancy Services — Lot 2 HR-tool

In Lot 2 HR-tool, the contracting authority has defined the need for software and licences in the following areas:

— recruitment and onboarding,

— employee development and follow-up,

— restructuring and change processes,

— resource management,

— nonconformity management.

Description of renewals

The contract can be extended for 1 + 1 years.


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