This tender in no longer available.

Tender description

The University of Birmingham is looking for a managed service that provides functional and technical support across a number of environments.

Each environment instance will consist of a full set of Oracle Fusion HCM and Payroll, Fusion ERP, Fusion PBCS (Planning Budgeting Cloud Service), Taleo and Worktribe* cloud pods coupled to the OBIA Data Warehouse and WCC Document Management on-premise environments as well as C2C and SOA integrations.

The final number of BAU environments is still to be decided but there will be a minimum of 5 complete sets; Live, Test, Development, Training and Regression.

There will be a complex set of integrations between Fusion and the remaining university systems, including the Oracle data warehouse and on premise document management system, which will require constant oversight management and configuration.

*Worktribe Cloud pod covered by support from product vendor managed by the University of Birmingham.



Procedure

Type of contest
Restricted
Date
2018-10-03
The procurement is covered by the Government Procurement Agreement
No
Languages in which projects or requests to participate may be drawn up
EN
Local time
12:00
Date of dispatch of invitations to tender or to participate to selected candidates
2018-10-10

Complementary information

Review body

The University of Birmingham

Birmingham

B15 2TT

Date of dispatch of this notice
2018-09-04
This is a recurrent procurement
No Main CPV code 48000000

Bidding information

Bidding deadline

3 Oct 2018

0 days remaining

Total estimated value

Not specified

Locations

United Kingdom, Birmingham

LOTS ASSOCIATED WITH THIS TENDER

Value

GBP Not specified

The University of Birmingham is looking for a managed service that provides functional and technical support across a number of environments.

Each environment instance will consist of a full set of Oracle Fusion HCM and Payroll, Fusion ERP, Fusion PBCS (Planning Budgeting Cloud Service), Taleo and Worktribe* cloud pods coupled to the OBIA Data Warehouse and WCC Document Management on-premise environments as well as C2C and SOA integrations.

The final number of BAU environments is still to be decided but there will be a minimum of 5 complete sets; Live, Test, Development, Training and Regression.

There will be a complex set of integrations between Fusion and the remaining university systems, including the Oracle data warehouse and on premise document management system, which will require constant oversight management and configuration.

*Worktribe Cloud pod covered by support from product vendor managed by the University of Birmingham.

The University will have an internal provision of support in place to manage and develop the live solution going forward.

This will be known as the Core Systems Optimisation Team (CSOT) whose role it will be to ensure that the solution remains aligned to the University’s current and future business needs. In doing this it will be responsible for optimising existing tools and functionality, deploying new functionality and overseeing regular updates of the software.

The CSOT team will combine both functional and technical skills and will include a wider distributed team located within the University’s IT Services Department. The CSOT will focus on 5 operational areas:

1) Impact analysis of quarterly releases of functionality including review, process amendment, configuration of the functionality and associated testing and training

2) Service release management activity associated with the quarterly upgrades and monthly maintenance patches including environment maintenance and regression testing

3) Routine system management, such as updating salaries, creating new positions, maintaining work schedules.

4) Redesign work as a result of strategic University initiatives, such as overseas campus etc.

5) On-going user support via the IT Services Help Desk and on-going training for new starters.

The University of Birmingham will seek to build expertise in each of these five areas stated above through collaboration and knowledge transfer with the managed service supplier throughout the duration of the contract.

Award criteria

Organisational requirements

3 %

Service requirements

7 %

Functional resource requirements

44 %

Technical resource requirements

20 %

Technical service requirements

5 %

Sustainability

1 %

20 %

Description of renewals

Optional renewal periods of one plus one plus one years at the end of the initial term of 24 months.

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