Tender description

This prior information notice is to inform the market of the intention to directly award a 24-month contract to Integrated Care 24 Ltd (‘IC24’) for the provision of primary care led urgent care services for Hastings and Rother CCG (‘the CCG’) from 1.5.2020 to 30.4.2022.


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Complementary information

Additional information

The services to which this notice relates fall within Chapter 3, Section 7, Particular Procurement Regimes to the Public Contracts Regulations 2015 and Part H of the Annex V to the Public Contracts Directive (also known as ‘light touch regime’ formerly Part B services). Neither the publication of the above notice, nor any other indication shall be taken to mean that the contracting authority intends to hold itself bound by any of the Regulations, save those applicable to Chapter 3, Section 7, Particular Procurement Regimes.

An electronic process is being used. Interested parties wishing to participate must log into (or register their details if not already registered) on the IN-tend eSourcing portal (https://in-tendhost.co.uk/soepscommissioning/aspx/home) to gain access to obtain the tender documentation. All correspondence will be dealt through this website.

Instructions to access the portal -

1) Browse to the SoEPS Commissioning Support portal


2) Click the ‘Register’ link on the left-hand side of the page;

3) Enter your correct business and user details;

4) Note the email address and password chosen and click ‘Register My Company’ when complete;

5) Login to the portal with the username/password;

6) You will be prompted to change your password on first login;

7) Hover your mouse over the ‘Tenders’ button on the main toolbar and choose the relevant option:

— ‘My Tenders’ shows a list of the opportunities in which you have already expressed an interest or to which you have been invited,

— ‘Awarded’ shows a list of tenders awarded on the system (where these are were open to all),

— ‘Current’ shows a list of all the advertised opportunities on the system (i.e. open to all) in which you are able to express an interest,

— ‘Forthcoming’ shows a list of pipeline projects (including those in which providers can still express an interest –i.e. deadlines not yet reached).

8) Click on the ‘View Details’ button for relevant opportunity to access the content;

9) Click the relevant procurement as required then click the ‘Opt-In’ at the bottom of the page to move the project over to your ‘My Tenders’ page. (This is a secure area reserved for your projects only);

10) Note the deadline for response and follow the on screen instructions to access any attached documents as required;

11) Any questions on specific opportunities should be directed through the portal messaging facility.

If you have any questions on the above or general questions around tendering with NHS South of England Procurement Services Commissioning Support please contact:

[email protected]

Date of dispatch of this notice
Review body

Refer to South of England Procurement Services to trigger the review process. This process can be further escalated to NHS Improvement

36-38 Friars Walk



[email protected]


Main CPV code 85100000

Bidding information

Bidding deadline

11 Mar 2020

17 days remaining

Total estimated value

GBP 1.3 million


United Kingdom, Bexhill-on-Sea



GBP 1.3 million

This prior information notice is to inform the market of the intention to directly award a 24-month contract to Integrated Care 24 Ltd (‘IC24’) for the provision of primary care led urgent care services for Hastings and Rother CCG (‘the CCG’) from 1.5.2020 to 30.4.2022. The proposed value of the new contract is 647 752 GBP per annum, and 1 295 504 GBP for the full 2-year period.

The contract is due to end on 29.4.2020 having used the maximum number of legally provisioned extensions allowed for within the existing contract.

The proposed Direct Award will allow the CCG, working in partnership with key stakeholders, a defined period of time:

— to develop and test an emerging integrated model of care that takes into account the range of enhanced services that have been introduced since the establishment of the HSP Walk-in Centre in 2010,

— to offer a multi-disciplinary approach to unregistered and vulnerable patients,

— to ensure the service works alongside local services as they continue to develop (for example PCNs) to ensure the future model of the PCLH best supports people in a holistic way, drawing on the relevant available services.

This direct award proposal will provide additional time for the CCGs to complete and embed this work and to embark on a formal procurement process preparatory to an award for new services being in place from 1.5.2022.

The rationale for the direct award to the incumbent provider is that this is in the best interests of patients and vulnerable local people as it will minimise disruption to patients whilst still meeting identified patient needs, maintaining service safety and quality and minimising commissioner and provider risk. This proposal for directly awarding this 24-month contract is made in the context of meeting patient need and maintaining service quality.

Walk-in Centre (WIC) services were initially commissioned to provide routine and urgent primary care for minor conditions, ailments and injuries. Since WICs were established in the late 2 000s, a range of new services has been introduced, such as additional primary care appointments late in the evenings and over the weekends through Primary care improved access (PCIA), the NHS 111 Clinical assessment service (CAS) and other services through our emerging Primary care networks (PCNs). Due to these changes and additions there is a need to ensure this service works alongside other services as an integrated part of the health system and to ensure the future model best supports local patients and people.

For further details of the rationale leading to this proposal, the full PIN is available to view through the Intend e-tendering portal https://in-tendhost.co.uk/soepscommissioning, reference: Testing the development of a primary care-Led Hub at Hastings Station Plaza (NHS/SOEPS/19.591 PINCC) until 23.59 on 11.3.2020. A contract will be awarded without further publication. Should you wish to discuss the content of this PIN further please raise this as a project message via the correspondence area of the Intend e-Tendering Portal in the first instance, by the deadline of 23.59 on 11.3.2020.

Main site or place of performance

Hastings Walk-in Centre, Station Plaza, Station Approach, Hastings TN34 1BA.


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