Tender description

Please note this is the replacement of an open procedure cancelled as a result of impacts due to Covid-19 (Document number 2020/S 054-129774)

This procurement is for the replacement of the Sussex Partnership NHS Foundation Trust's Service Desk and ITSM managed service. The contract also covers the full replacement of Trust end user computing devices and associated management and support of those devices for the term.

Legal, economic, financial and technical information

Selection criteria as stated in the procurement documents
YES
Selection criteria as stated in the procurement documents
YES
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
YES

Procedure

Local time
12:00
Languages in which projects or requests to participate may be drawn up
EN
Date of dispatch of invitations to tender or to participate to selected candidates
2020-06-29
Date
2020-06-19
Type of contest
Restricted
The procurement is covered by the Government Procurement Agreement
No

Complementary information

Date of dispatch of this notice
2020-05-19
Review body

NHS England

London

Electronic payment will be used
YES
This is a recurrent procurement
No
Electronic invoicing will be accepted
YES Main CPV code 72000000

Bidding information

Bidding deadline

19 Jun 2020

19 days remaining

Total estimated value

GBP 18.0 million

Locations

United Kingdom, Leatherhead

LOTS ASSOCIATED WITH THIS TENDER

Value

GBP 18.0 million

The authority is looking to procure the following from a single Bidder under the terms and conditions provided to the bidders:

• a fully managed service

• a full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers)

• an on-authority premises service desk (all core hours service desk support must be provided on the authority site)

• a full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory)

• a fully featured ITSM tool and portal for end users

• full call handling system and alternative contact methods

• change management services

• knowledge management services

• asset management and device tracking services

• problem management services

• configuration management services

• moves, adds and changes

• Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix)

• implementation services including but not limited to setup, training, data migration, testing, go-live, and post go-live support

• ongoing professional services and support.

Description of renewals

Up to two (2) neweals of 12 months each (a total of an additional 24 months).

Description of options

Options are permitted in accordance with the guidance set out in the procurement documentation.

Main site or place of performance

Sussex partnership NHS Foundation Trust and all associated sites. please see https://www.sussexpartnership.nhs.uk/our-locations for indicative locations

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